Presentation Title

Email Management Training for Employees

Presentation Type

Oral Presentation

Abstract

This session would be a presentation of my Master’s thesis on email management training for public and private sector employees. My thesis is comprised of two parts: first, the results and analysis of a survey sent to information professionals asking about the records and email management training they are currently providing to employees in their organization, and second, the strategies and guidance I have developed based on that survey to make email management training more effective.

Email messages now make up a large portion of all records created by businesses, government agencies, and other organizations. As such they may be liable for legal discovery, information requests, and various recordkeeping regulations mandated by internal or external bodies. With such a large volume of records it is essential that emails are managed effectively for preservation, retrieval, and access. For many organizations the bulk of this responsibility rests on each individual employee who must manage all emails they create or receive. My research hypothesizes that employee training can help make this task less daunting and ensure that email messages are being managed in full compliance of any rules or regulations.

I am still in the process of gathering data however I expect the results to be very informative in assessing the present state of email management training, including its strengths and weaknesses. From this information, as well as extensive research into the literature on employee training, adult learning, and email management, I am creating strategies and materials for training employees to manage their email. The training suggestions are meant to be flexible and easily adaptable to fit the individual needs of an organization, and all training materials will be hosted on a SharePoint site accessible to anyone that would like to use them.

Start Date

6-5-2017 12:00 PM

End Date

6-5-2017 12:15 PM

Location

Miller Hall

This document is currently not available here.

Share

COinS
 
May 6th, 12:00 PM May 6th, 12:15 PM

Email Management Training for Employees

Miller Hall

This session would be a presentation of my Master’s thesis on email management training for public and private sector employees. My thesis is comprised of two parts: first, the results and analysis of a survey sent to information professionals asking about the records and email management training they are currently providing to employees in their organization, and second, the strategies and guidance I have developed based on that survey to make email management training more effective.

Email messages now make up a large portion of all records created by businesses, government agencies, and other organizations. As such they may be liable for legal discovery, information requests, and various recordkeeping regulations mandated by internal or external bodies. With such a large volume of records it is essential that emails are managed effectively for preservation, retrieval, and access. For many organizations the bulk of this responsibility rests on each individual employee who must manage all emails they create or receive. My research hypothesizes that employee training can help make this task less daunting and ensure that email messages are being managed in full compliance of any rules or regulations.

I am still in the process of gathering data however I expect the results to be very informative in assessing the present state of email management training, including its strengths and weaknesses. From this information, as well as extensive research into the literature on employee training, adult learning, and email management, I am creating strategies and materials for training employees to manage their email. The training suggestions are meant to be flexible and easily adaptable to fit the individual needs of an organization, and all training materials will be hosted on a SharePoint site accessible to anyone that would like to use them.