Note: This report was scanned in 2013 for OSR's archives and the scanning is poor. The subject population for this study was Western's undergraduate ethnic-minority students. Besides all being students of color, respondents were primarily female (62.1% vs. 37.9% male), and mostly between 18 and 25 years of age (83.7%). Most were upperdivision undergraduates (juniors/seniors 69.0% vs. 26.7% frosh/sophomores). The survey asked students if they had used any of a list of college services. If respondents had used the service, they were asked to describe their level of satisfaction with it, using a five-point scale ranging from very satisfied to very dissatisfied. The college service used most by respondents was the library (90.6%), followed by computer services (76.1%), student health services (75.2%), and food services (74.4%). The college service used least by respondents was personal counseling (20.5%), followed by student health insurance services (21.4%), job placement services (23.1%), and career planning services (29.1%). The college service receiving the highest percentage of "satisfied" responses (by users only) was recreation and intramural programs and services (76.8%), followed by computer services (73.0%), cultural programs (71.4%), and student employment services (71.2%). The college service receiving the lowest percentage of "satisfied" responses was parking services (12.3%), followed by food services (35.6%), student health insurance services (40.0%), and residence hall services (45.2%). Two methods were used to add perspective to these findings. The first was to use a prior OIAT student satisfaction survey, one in which gender and class level ratios were similar but had an ethnicity make-up that was nearly entirely white, non-Hispanics. When comparing the surveys, some results were similar; for example, at about 70%, satisfaction with cultural services was about the same in each survey. On the other hand, some results were qu
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Subjects - Names (LCNAF)
Pratt, Theodore W. Jr.; McKinney, Gary R.; Trimble, Joseph E.; and Andrieu-Parker, Jacqueline M., "Ethnic Minority Student Opinion Survey" (1995). Office of Survey Research. Paper 585.