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Date Permissions Signed
Date of Award
Master of Arts (MA)
Jimerson, Randall C.
Kurtz, Tony, 1965-
Electronic records inundate our daily lives and our organizations. Management of these electronic records, however, is often inadequate. Electronic records management systems are a tool that can help effectively manage electronic records, and many organizations are starting to implement an electronic records management system in order to become more efficient and effective. How can one make the electronic records system successful and sustainable? To address these concerns, the author conducted an Electronic Records System Survey, with over four hundred participants. The responses suggest five components that can make an electronic records system sustainable in an organization: 1. Visible leadership and support from upper management; 2. Open communication between all parties in the organization; 3. Policies or mandates for use of the electronic records system (ERMS); 4. Basic records management foundation for the ERMS; 5. Ongoing education on how to use the ERMS and also on basic records management concerns. This thesis examines the attitudes and experiences of records managers and suggests how a sustainable electronic records system can make organizations more efficient and effective.
Western Washington University
Copying of this thesis in whole or in part is allowable only for scholarly purposes. It is understood, however, that any copying or publication of this thesis for commercial purposes, or for financial gain, shall not be allowed without the author's written permission.
Court, Danelle, "The recipe for ERMS sustainability: a survey of how organizations have implemented electronic records systems" (2011). WWU Masters Thesis Collection. 109.