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Date Permissions Signed


Date of Award


Document Type

Masters Thesis

Degree Name

Master of Arts (MA)



First Advisor

Jimerson, Randall C.

Second Advisor

Kurtz, Tony, 1965-

Third Advisor

Benson, Barbara (Archivist)


Electronic records inundate our daily lives and our organizations. Management of these electronic records, however, is often inadequate. Electronic records management systems are a tool that can help effectively manage electronic records, and many organizations are starting to implement an electronic records management system in order to become more efficient and effective. How can one make the electronic records system successful and sustainable? To address these concerns, the author conducted an Electronic Records System Survey, with over four hundred participants. The responses suggest five components that can make an electronic records system sustainable in an organization: 1. Visible leadership and support from upper management; 2. Open communication between all parties in the organization; 3. Policies or mandates for use of the electronic records system (ERMS); 4. Basic records management foundation for the ERMS; 5. Ongoing education on how to use the ERMS and also on basic records management concerns. This thesis examines the attitudes and experiences of records managers and suggests how a sustainable electronic records system can make organizations more efficient and effective.




Electronic records--Management, Electronic filing systems


Western Washington University

OCLC Number



masters theses




Copying of this thesis in whole or in part is allowable only for scholarly purposes. It is understood, however, that any copying or publication of this thesis for commercial purposes, or for financial gain, shall not be allowed without the author's written permission.