user personas, usability, transfer students
Document contains a user persona for a transfer student at Western Washington University, and is intended to identify common use patterns, and general technological and library needs.
Marrall, Rebecca M.; Burmeister, Nora K.; Dillon, Jon; and Western Libraries Usability & Design Working Group, "Western Libraries Transfer Student User Persona (Devon York)" (2016). Usability & Design Working Group Documents. 4.