user personas, usability, academic services, student services support
Document contains a user persona for a student services professional at Western Washington University, and is intended to identify common use patterns, and general technological and library needs.
Marrall, Rebecca M.; Burmeister, Nora K.; Dillon, Jon; and Western Libraries Usability & Design Working Group, "Western Libraries Student Services Professional User Persona (Laura Stemling)" (2016). Usability & Design Working Group Documents. 7.