Identifying Social Hierarchies within Organizational Communication
Research Mentor(s)
Daniels, Rita
Description
This study identified the hierarchical structure established through the social communicative practices within the Bellingham Marriott hotels. The cultural elements of informal rules, organizational communication styles, heroes, outlaws, and stories were reviewed and their role in the creation of social hierarchy were examined. Through stratified random sampling, participants completed a survey that assessed the communication practices amongnon-managerial level organizational members. The purpose of this study was to understand the hierarchical structure created among employees in a social parameter and identify a framework for social dominance derived from workplace communication. Findings revealed that departments that work directly with customers, and employees who were characterized as gossips had a high social capital and a higher hierarchical status.
Document Type
Event
Start Date
17-5-2017 9:00 AM
End Date
17-5-2017 12:00 PM
Department
Media and Communication
Genre/Form
student projects; posters
Subjects – Topical (LCSH)
Work environment--Social aspects; Organizational behavior; Interpersonal relations
Type
Image
Rights
Copying of this document in whole or in part is allowable only for scholarly purposes. It is understood, however, that any copying or publication of this documentation for commercial purposes, or for financial gain, shall not be allowed without the author's written permission.
Language
English
Format
application/pdf
Identifying Social Hierarchies within Organizational Communication
This study identified the hierarchical structure established through the social communicative practices within the Bellingham Marriott hotels. The cultural elements of informal rules, organizational communication styles, heroes, outlaws, and stories were reviewed and their role in the creation of social hierarchy were examined. Through stratified random sampling, participants completed a survey that assessed the communication practices amongnon-managerial level organizational members. The purpose of this study was to understand the hierarchical structure created among employees in a social parameter and identify a framework for social dominance derived from workplace communication. Findings revealed that departments that work directly with customers, and employees who were characterized as gossips had a high social capital and a higher hierarchical status.
Comments
Outstanding Poster Award Recipient